which of the following statements is true of customer-oriented visions? This is a topic that many people are looking for. bluevelvetrestaurant.com is a channel providing useful information about learning, life, digital marketing and online courses …. it will help you have an overview and solid multi-faceted knowledge . Today, bluevelvetrestaurant.com would like to introduce to you Amazon CEO: Focus on customer is key. Following along are instructions in the video below:
“U003e hi. U003e u003e. When you meet amazon s ceo. You are immediately struck by by two things.
Legendary laugh. And his nearly unmashed focus on customer service. U003e u003e like low prices. And we know customers like big selection and we know that customers like fast delivery.
Those things will be true ten years from now they are going to be true 20 years from now. So you can count on those things u003e u003e. He met with us at amazon s seattle head quarters to show off the company s new line of souped up lightweight kindle fire tablets. One of them is priced atom 139 apple s cheapest ipad is nearly 200 more u003e u003e.
One of the things have you done so well at amazon is you undercut your rivals by keeping the prices low. Does that same strategy apply to tablets. U003e u003e yes our approach is premium products at non premium prices we sell the hardware at break. Even we don t try to make any money when we sell the hardware.
We hope to make money when people use the devices mott when they buy the devices that s a very different approach from most companies. Most companies are building quite a bit of profit into the sale of these devices. U003e u003e. The approach.
This time also includes a feature never seen before on any kind of device. It is called may day 24 7. Tech. Support u003e u003e.
How can i help you today. U003e u003e. You can tap the may day button at the top of the menu system and a tech support adviser will appear our screen and can draw your screen and guide you through things. And teach you how to do u003e u003e.
I remember when steve jobs introduced the ipad one thing. He said u003e u003e stand on their holders and go a bit further u003e u003e reporter. Talking about the kindle. Because we had launched the kindle dedicated reader.
Today latest generation kindle paper that s what steve was talking about u003e u003e. My question now is are you have you taken it up another notch are you standing on apple s shoulders u003e u003e. I don t know what i would think about this is that there s room for a lot of companies to do well in this arena. These tablets mobile devices.
Very big market arena room for companies pursuing different strategies and different product features all you know for their multiple winners. U003e. U003e reporter in the smartphone arena that may not be the case as we have seen with blackberry. How do they stumble so badly u003e u003e.
I don t know it is a very it is a very reasonable question and i am sure it will be you know probably. Many many case studies on the history of the company and many ways. It is still very innovative company. My guesses are there aren t any easy answers to the questions you posed u003e u003e reporter.
What about the questions about the latest move 250 million purchase of washington post. These are among his first public comments on the acquisition. Why didn t you get into the newspaper business u003e u003e for me and i thought washington post institution and i am optimistic about its future it is a personal investment. I m hopeful i can help from a dissonance part by providing runway for them to do a series of experiments and in part through bringing the some of the philosophy.
We have used at amazon to to u003e u003e reporter that philosophy. He says comes down to this u003e u003e. What worked at amazon is focusing on the customer being very putting the customer first which is easy to say difficult to do if you really are customer centric. It is like being the host of a party you are holding the party for your guests sometime.
It is host of the party is holding the party for the host of the party. That s that leads to a ditch kind after party u003e u003e reporter for amazon. The party could not be much better. The stock hit an all time high the company is poised to become even more relevant in people s lives as it works to expand its popular same day delivery throughout the country u003e u003e.
Our view on this is we know customers like their products. Fast and so we work on things that we know customers like ” ..
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