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I called customer service due to the countless issues that my local gamestops give me in regards to the following. The lady on the phone was really nice and did offer a discount.
1. Carding for games
2. Employee stated that it is the LAW to card for video games
3. Carded for a Strategy Guide that said it was for a rate m game
You are about to hear is a recording that i made calling gamestop right after after dealing with the most obscene idiotic employees that i’ve had the misfortunate pleasure dealing with now the gamestop. I’m referring to i’m going to actually just call him out the paramus park game stop you know this is not slander or anything. This is just the truth.
I don’t know what stick you have up your ass. But i never had a good experience in your store since it was converted to a game stop when you guys were eb games. You guys had more sense and also common sense.
But since you guys switched the game stop you guys have you know attitude problems as well as acting immature and unprofessional i went in the store to buy a killzone trilogy brand new for 2999. They actually had a 10 cheaper price than anyone else. Including amazon.
Which was shocking him the game is of course rated mature as soon as the guy scans. It he asks me for the usual crap. Such as do you have a gamestop card.
You should get one you know no i don’t shop there often because of people like you they then proceed with the fun funfun. Hey. Show us your id.
Now my biggest problem with showing id is the fact that i am an adult. I’m 24. I do not look like a kid.
The problem with them is they claim it’s the law. They claim that they are required by law to check. Everyone’s id to verify their age to purchase rated mature content that couldn’t be any further from the truth.
I called game stop and i found out it’s actually a different story for one there are links below. You will see a link to game stop playground. Parents.
Page. Where the very bottom bolt. Says eb games slash game.
Stop rating policy. If you read there you will see that it just explains how their policy works.
When it comes to carding and it turns out that they aren’t supposed to be carding. Everybody they’re supposed to be using their common sense and discretion to you know kind of understand that a guy who’s wrinkly and has a beard shouldn’t be carded now i’m not wrinkly. But i do have a beard.
The other page you will see is the esrb retailers frequently asked questions page you will see a you can click. It’s the second to last on the frequently asked questions you’ll see is it illegal to sell or rent rate mature games or adult. Only games to consumers you click on it it will give you the exact definition that there are in fact.
No laws. And there can never be a law that restricts the sale of rated m or adult olden games to minors. It is considered unconstitutional to do so.
And this was in fact decided by the us supreme court in 2011. Therefore that means any store that is telling you it’s the law. They’re lying pieces of it’s not the law.
So enjoy the phone call as i have to say this lady was the absolute best person. I’ve ever spoken to for any problem. I’ve ever had with any company.
She she agrees with me. She even basically calls the people at that store idiots and i love it enjoy thank you for calling gamestop customer service. My name is out of you hello my name is john mm hm.
And i went shopping at the paramus park game stop um. There is a feedback number should i give you that yeah go ahead okay. And what happened it um.
Well this is actually a problem that seems to be happening a lot of your stores. I’m a 24 year old man and when i go to buy a red immature video game. I’m constantly being pestered for id now it i wouldn’t have a problem if if you know if if the thing.
How case is if the experience was a little bit were professional. But the particular manager at this store. I’m not ryan.
Which is the guy who rang me up. But there was another gentleman with him who was telling me that it’s the law for you guys to be carting for video games.
And the thing is that this isn’t the first time. I’ve been told that this is the law a lot of times your managers will tell me that oh the esrb mandates that we do this that this is the law. This is the law while i went on to esr b’s website and they actually have a frequently.
Asked questions section. That says is it illegal to sell or rent ready mature or adult. Only rated games to consumers under the age of 17 and 18 s of years respectively.
And it says a ruling by the us supreme court in 2011. Found that video games are a constitutionally protected form of expression and that laws. Restricting their sale or rental based on upon violent content are unconstitutional.
Therefore. There’s no law so now a simple you know it’s our policy would have been fine with me. I would have a lot more respect for that but the guy proceeded to get snip.
You know snappy with me or like he became very immature for someone who’s a manager of a store you know if a consumer goes to you and says hey look. I have a problem with this you know at least try to handle it professionally the guy was mocking me saying every time. I said well sir.
It’s not the law. I asked him can you show me you know if you’re telling me. There’s a lot i want to know why you believe there’s a law.
The guy says. It is so i said well sir. It’s not he’s like it is i said sir i’m telling you i’ve looked and then goes well look on google that google will tell you that it is a law and i’m you know i’m i’m telling them i’m saying look.
I’ve already researched this i’m annoyed because i’m. 24. And i’m constantly being carded for video games where i’ve been to countless liquor stores and not once have i ever been carded to buy liquor and i bought cigarettes for somebody not once have i ever been carded for cigarettes.
But yet something simple as rated. 17 and older. I’m constantly being asked for id.
Which as a mature adult. I have a problem with that now i did look at your website and your website.
You have it’s called gamescom slash stores slash playground slash parents and at the bottom it says game stop eb games rating policy and at the end. It says. We do not sell reserve or offer mature rated games to customers under 17 years of age.
When a mature game is scanned and esrb advisory appears on register screen requiring employees to ask any underage customer for a valid photo id unless accompanied by a parent or guardian now the problem i have with that with that statement is i’m not underage. But yet. I’m still being asked you know i have a full beard.
You know i’ve come in in a suit and tie once and you guys still ask me. I was with my my wife and you’re still asking me for id. And it’s just it’s a problem because one day.
I’ll go into your store. Which it has happened i didn’t have my id on me you know and yeah. I was told no sir.
No you can’t you can’t you can’t and it’s when i go to target. They will have a manager override it because that’s where i tend to buy most of my games. Every time it says look no we have to scan your id.
You know or the system won’t allow it a manager will override it best buy same deal they will override it for me. But based on the way your website states how you guys would ask i could understand if i look like a child. But there is no doubt in anyone’s mind that i’m over 17 you can look at me.
And tell that i am an adult that’s probably why i’ve never been carded for alcohol. But there the other problem was i went to a game stop about a year ago. And yeah.
My brother wanted a strategy guide for fallout. New vegas. Now.
That strategy guide has a little logo on the bottom. That says. This guide is for a rated mature video game.
The guide itself is not rated mature. But the video game that would buy it for his my brother.
And i were required to show government issued id to buy a book and and as i asked the lady. Why you asked me for id for a book. It’s our.
It’s it’s rate of mature well the books not reading mature. There is no there’s no book ratings that there has never been a rating systems for books. But she’s telling me that i need to show id.
Because the the guide corresponds with the game. That’s rated mature. You know that that’s another problem.
Um. You know and and it’s just it is becoming a major issue for me because it’s not only the fact that i you know express my you know displeasure of being asked for idea all the time. It’s the response that i’m given that i have a problem with you know if it you know either there needs to be training or something i don’t know.
But i do not appreciate being treated immaturely unprofessionally when i’ve done nothing but express my maturity when someone asks for my id. I say look you know i’m an adult. Why do you need to see my id well we have to we have to check.
Everyone’s id. It’s like so you’re going to check. A guy who is eight years old that walks to the door.
You’re going to check his id really i mean it just becomes a problem as an adult. I do not like being pestered. Yeah you know and i as i said i if you the moment you tell me it’s a law.
I know my laws. I’ve done my research. But the guy was very unprofessional you know he was mocking me and treating me like a child and i do not appreciate that you know i as i said you guys used to be really good you know i i don’t know what has happened with your stores lately same thing goes for new games.
I have a problem with that as well when when you guys ring up a new copy and you hand me an opened copy as new that’s actually against the law. Under actually have this book marked it’s called the deceptive trade practices act. Which was passed in the 70s and one of the one of the things that they actually have listed is represents that goods lets you represents that goods are original or new if they are deteriorated altered reeking reclaimed used or secondhand the definition of new is factory sealed condition so when you guys got a game to use as a display case it’s no longer new.
But i’ve had employees tell me. It’s new its new you know that it’s never been put into a game console.
And that’s their so called definition of new so i’ve asked them. I said. If i buy a brand new sealed copy from you guys.
And i open it up in front of you in the store and ask you for a refund would you give me a refund. He said. No because you opened it it’s not new okay so why can you guys open up new games.
And then claim it’s new there are times. Where i buy a game and i’ve done this once where it was opened and it was missing manuals. It was missing content and yet.
I was still told. It would have to be a 60 price point that is violating a law that has existed since the 70s you know so these are my big concerns. I you know i want to shop at your stores.
I want to give you guys business. But every time i go in there i’m being fed lies. I’m being fed you know unprofessional responses.
You know i i present myself pretty the way i’m presenting myself to you is exactly the way i was presenting myself in the store do i come off as you know abrasive maybe i don’t know. But it’s just you know treat me like an adult. Yeah especially when your website doesn’t say they have to card.
Me they said they cart underage people yeah. If they’re under a just only time to a card. But they’re carding and every time.
I go there they card and i’m. 24. Now i can see what you mean that’s just more irritating.
Because you already passed that time from that time frame. He’s gonna be parting you exactly a if i was being carted for alcohol then okay maybe there’s something to this but i am never yeah you’re never carded for that even when he had to buy a spirit you’ve been reading a card for that yes. Yeah.
So i don’t only think i can really do is i can forward this information to higher up. It’s not going to be a callback that’s the only problem.
But it will be something that they’re looking to this over at every location or every store that you have gone to and see. If it’s just a recurrent issue does it happen very often do they do this to multiple people that are overage and it’s so hard in you’re so i guess maybe i’m mistaken maybe. I’m not familiar with what the policy is do they have to card me when i’m 24.
I mean i know they shouldn’t card you but if you look under age bend. Yeah. They can ask there’s pretty right um trust.
Me. If i showed you a photo of me. There’s no mistaking like i could understand if i had that baby face.
But i know i have a full friggin beard. You know i just it is a pain. But you are saying that it should be at the discretion of an employee to kind of use common sense.
Yeah okay so they don’t have to card me if if i do look of reasonable age yeah like how the website says if you’re under age nocardia. But if you look like you’re under age then that’s when they’ll be like okay. Well i need to see your id see that’s the thing they’re just carding.
Me because the register says to card people that’s the thing. So it’s more of a they’re not using any thought process. It’s just hey look register tells me to card card you know i worked in retail.
I’ve worked in stores. Where we would sell you know knives or something so. If a kid came up to me trying to to buy a pocket knife.
Or something i’m not going to sell it to them. But if it’s an adult. I can i mean there’s a clear distinction between them you know yeah.
And that’s what i have a problem with and and this happens at the paramus park location this happens at the bergen mall. Location. As well as the garden state plaza location.
Those are the three that i tend to go to the most and i’ve always been carded and as i said the garden state plaza is the one where i got carded for a strategy guide yeah does it was pretty dumb. Though because i mean it’s a shared you guys.
It’s not like you said. It’s not actual content that it will have the rated 17 or up. But it’s just a game that it comes with our game that it would be thwarted that’s where it actually be rated.
I could understand if we were buying the game as well. But we weren’t we’re just behind the strategy guy. I was a yeah.
But i definitely i definitely appreciate speaking with you even though it did take quite a while. But yes. It definitely makes me feel a little bit better knowing that this isn’t the exact proper procedure that they should be carrying and i mean then i mean it gets to the point.
Where you know some people tend to call the police when they go to a store to you know say look you know you’re telling me. It’s the law. Okay tell this police officer that’s the law.
You know because the police officer will look up the law and tell the guy look you need to sell to this guy because it’s technically age discrimination technique yeah. I mean yes you guys have every right to have whatever policy you want you know i’m not denying you guys that but it it is in fact when it becomes annoying. You know cuz.
I honestly it is at that point where i will repeat. I’ve actually refused to buy something i would go to store had two games bayonetta and gran turismo. 5.
I go up to that store the one that i’m calling about right now oh. Sir you need you need id. Okay screw you i’m not going to buy it i whipped out my phone in the store and bought it on amazon you know that’s the kind of thing.
Where it’s just out of spite or out of principle. You know you’re gonna give me a hard time to buy a game you know i’m on the cut. I’m going out of my way to go to your store.
And yeah. It’s just my way you know i’m treated and i can understand if i was you know acting immature. I can understand if i cursed them out i can understand if i did any of those things.
But i don’t you know i try to present myself in a proper manner. But i really do appreciate speaking with you thank you very much i appreciate that you’re welcome you another you too right right you .
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