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“To crosstalk solutions. My name is chris and today. I wanted to talk about phone phone number porting or the process of moving your phone numbers from one carrier to so this can be kind of an arduous process. It s not a fun thing to go through and it s kind of scary.
I mean there it is possible and i ve heard cases of people that have lost their phone numbers in the phone. Number porting process. So i wanted to do a quick overview of how the phone number porting process. Works and then some of the common issues that cause phone number ports to be rejected and that caused problems during the porting process.
Okay. So let s take a quick look at this so here. We have on my desktop. A diagram of the phone.
Number porting process. So this is you the customer right here and as the customer. Let s say you have a brand new carrier. Say you re transitioning from you know at t over to a new tsipras at t.
Would be the losing carrier in this case. The new carrier would be your new sip provider for instance. If you just purchased a voice over ip phone system. So the first thing that you re going to do is you re going to submit paperwork to the new carrier and the paperwork consists of two things the first thing is what s called an loa and that stands for letter of authorization.
It s basically a statement saying these are the numbers that i want to port this is my address. This is my company information and yes..
I authorize this porting to take place the second thing that most carriers will require is a copy of your most recent phone bill from the losing carrier. So you re going to submit in this case. Your loa as well as a copy of your latest phone bill from at t. Who is the losing carrier in our example now when the new carrier receives that paperwork they submit the port for you so you can t have anything to do with it.
The porting process is a carrier to carrier process. So they submit the number porting process over to at t. And at t. Takes a look at the paperwork.
That was submitted and they choose to either accept or reject the port that was the port request that was submitted by your new carrier. Now why would they reject this so a couple things here first of all losing carriers. Any carrier any sip carrier at t sprint. You know verizon any of the carriers that are out there it does not behoove them to put a lot of effort into making the porting process easy for you right.
So. Why should they spend time and resources and employees dedicated to number porting. When what they re essentially doing is helping facilitate the loss of business right so that s why porting is not the easiest thing to do because carriers are hesitant to port your phone numbers away and lose that business that s why they will pick any reason to reject a port and they won t send it through unless. It s absolutely perfect because by law they have to port your numbers.
Now there are some very rural carriers that you know like a very localized small town carrier that may not have the ability to port phone numbers. So that s the first thing you re going to want to check is can my carrier port my phone numbers away and in ninety something percent of cases. They can certainly all of the big carriers like at t and verizon and level three can absolutely port your phone numbers. Some of the very small ones cannot i ve run into a couple of those over the years okay so the losing carrier receives the paperwork.
Why would they possibly reject it so if they reject your paperwork. There s usually a few reasons..
There s some very common reasons for why they would reject it. And so i m going to pull up another document here common porting issues and how to avoid okay. So the most common issue that i see a port request get rejected for is an address mismatch okay so for instance. If you are on one two three main street and you have with your losing carrier one two three main street with the str eet spelled out.
But your new carrier has one to three main sp period. They can reject your port request because of that okay so it needs to match exactly on both sides so when you sign up for your new carrier. Make sure you look at your old carriers. Phone.
Bill first. And make your address exactly the same same thing with the loa when you create your loa paperwork to give to your new carrier to then submit the report the port requests the address on the loa needs to match the billing address on your old carrier losing carrier. Exactly okay the second reason that i see and these are in no particular order. Although.
Address mismatch is probably the most common one that i see the next one is bundled services. So oftentimes with like these verizon fios. At t u. Verse type packages you have internet and phone and possibly tv.
All bundled into one set of services. When you have those bundled services. They make it more difficult to just pull out the phone portion of that they re going to say well no you re in contract for this entire bundle. So you can t port your phone numbers away from us.
So what you have to do is then work with the losing carrier to work through that and possibly separate out the phone portion of your bundle into its own account. And then once that s done you can port a way out of that account okay the next one that i ve seen is when you try to port your main account number so oftentimes this isn t always the case..
But some carriers use your main d id. Your main phone number as the account number on your account. So if you have a phone number eight one eight five five five one two one two that is also your account number with the carrier and since your account. Number is the main number on the account.
They would have to close that account in order to move that number away so it s just kind of locked like they can t they can t do anything with that number so usually what you have to do is maybe get a temporary phone number added to your account set that as the account number and then all of the rest of the numbers on the account are freed up to be ported away and then once they re pointed away you can close out the old account kind of a pain. Like said. They don t make it easy to point numbers okay so the fourth one here is still in contracted. The lewodan carrier so let s say you had phone service from at t.
And you ve got five phone numbers. And you re trying to port those five phone numbers away from at t. Well if you re in contract. A two or three or contract.
Something like that and you still have some months left on the contract you have to maintain some service with them right you can t port all of your numbers. Away you again might have to get a temporary phone number put it on to at t. And then just leave that one phone number on there for the duration of the contract or just stay in contract until. The contract ends.
And you can port after the contract ends one thing to be careful. Though if you re doing. That is that a lot of these carriers have things written in the fine print that says at the end of your contract unless you notify us you re automatically renewed for another two year contract or three year contract or whatever right so you want to make sure that at the end of your contract expiration you have to go month to month and not automatically reese absque ribe to a new contract okay so let s say though that your port is accepted right. So it hasn t been rejected and it did get accepted well basically what happens then is the losing carrier at t.
In this case informs. The new carrier of the port date right so let s say okay these phone numbers your port has been accepted..
These phone numbers are going to port on you know december 25th probably not that day because it s christmas. But your phone numbers are going to pour it on such and such a date and on that date. The phone numbers will port over you don t get a time when they re going to port over you don t get a window. When they re going to port over they just tell you that on this day.
The numbers are going to switch to the new service. So what you want to do is make sure that your new service is already set up as much as possible and you kind of just want to be watching the the new service like a hawk to make sure that the second those numbers port. There now ringing into your phone system. The way that you want them to okay.
So i hope that explains the number porting process. Again it can be a confusing process it can be an arduous process. But if you follow some of these simple tips. It will be a successful process and we go through this all the time.
I see probably about 75 of port requests get authorized and accepted the first time and then out of the the remaining 25. Most of the problems have to do with the things that i listed as potential problems. So if you try to avoid those potential problems as much as possible cross your eyes and dot your t s ahead of time. Then you should be in good shape for the phone.
Number porting process. Okay so i hope you enjoyed this video. My name is chris with crosstalk solutions. If you did enjoy the video.
Please give me a thumbs up if you d like to see more videos like this please click subscribe thank you so much for watching ” ..
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