gotoassist review This is a topic that many people are looking for. bluevelvetrestaurant.com is a channel providing useful information about learning, life, digital marketing and online courses …. it will help you have an overview and solid multi-faceted knowledge . Today, bluevelvetrestaurant.com would like to introduce to you GoToAssist Remote Support Technician Quick Start. Following along are instructions in the video below:
“To the go to assist remote support technician. Quickstart and this tutorial will cover getting getting started attended support sessions or customers at their computer. And it s called you support sessions where no customer is at the computer. And the computer has been set up as an unattended machine will briefly touch on customer initiated support sessions.
This is where a customer pings you from a unique portal that you ve created for them. And finally. We ll touch on features tools and troubleshooting go to assist remote support allows you to deliver live technical. Support from anywhere in real time by enabling you to both connect with customers.
While they are sitting at their computers. As well as to access control remote computers and servers while they are unattended in this quick start. We will cover the basics of starting. An attended or unattended session as a go to assist remote support technician.
If you do not have a technician log in contact the go to assist administrator at your company from go to assist com click on log in enter your email address and password and click login let s start with the most common type of remote support that would be a tented support this is when your customer is at their computer. And it s called you for a support session. Once you are logged in to go to assist remote support direct your customers to wwf e support comm then click on start a session. Once you click start a session as a technician your support window will open and the software will be installed.
You ll now be ready to host an attendance support session with the customer when you re ready to start an attendance support session you can either give your customer. The nine digit code to enter at pfaff support comm you can email the support information or you can copy it to the clipboard and send it through another medium from your customers perspective at f. As support comm. They ll enter their name they ll enter.
The nine digit support key and click start support session. The customer will be asked to approve the session connection as the technician. You ll see that you ll be waiting for the customer to approve the ability to see their screen control their mouse transfer files. And request diagnostic information for the session.
Once accepted you ll be seeing the customer screen. Once we review unattended support sessions and customer initiated support sessions. We ll review the features and tools available for the technician and for the customer next let s look at another very common type of remote support that s unattended support this is when your customer is not at their computer. But the computer has been set up as an unattended machine in addition to being able to set up unattended computers well in session with the customer you can also set up unattended computers while logged in to your account simply click on download the unintended installer and you ll have the option to download the windows installer.
An msi installer or the mac installer setting up unattended support on a customer s computer or server. Allows you to access their computer. When the customer is not sitting in front of it it can be set up during an attended session or when actually logged into that computer with security in mind unattended. Support cannot be set up without permission from the customer setting up unattended computers is very helpful for accessing computers.
When there s no customer available. Let s set up unattended support on this computer. As you can see the customer have been asked to approve unattended support access once the customer allows unattended support. You ll see that you ll be asked to create a nickname for this computer.
Once you ve given it a nickname click next if you have more than one company or grouping listed on your account you ll be asked to select from the drop down what company they re affiliated with if not click next unattended. Support. Has been successfully set up you can close this as you can see your attended session continues as normal when a technician is in an attended or unattended session. They ll see a thumbnail of the computer.
They re looking at at present click on view unattended computers and you ll be able to see your list at present. I just have one installed a third method is customer initiated support these are unique portals that can be created for your customers. So they can contact you online for support in this quickstart tutorial. We ll only briefly review.
The features and tools that the technician has at their disposal under session they can start a session or join a session on our unattended support they can view unattended computers or setup. Unattended computers screen. Sharing will give them. Various screen sharing options file transfer will give them.
Various file. Transfer. Options. Diagnostics will run diagnostics on the customer s computer chat.
Will allow you to chat note. Will allow you to take notes on this particular session service desk will take you to another go to assist offering service desk and tools will give you a variety of options from drawing tools sending control alt delete. Rebooting rebooting in safe mode and will also take you to your preferences menu from the customers perspective. They have tools just like the technician.
Though they are limited they can stop screen sharing they can send a chat message they can transfer. ” ..
Thank you for watching all the articles on the topic GoToAssist Remote Support Technician Quick Start. All shares of bluevelvetrestaurant.com are very good. We hope you are satisfied with the article. For any questions, please leave a comment below. Hopefully you guys support our website even more.